Using the Recycle Bin

When you delete a contact, a contact's property, an active business listing, or a Keep In Touch event, it is removed from the related list and stored in the IXACT Contact Recycle Bin just in case you need to restore it at a later date.

Viewing items in the recycle bin

Click the Recycle Bin icon in the navigation bar (top right of your screen).

Deleted items are listed in the appropriate tabs with the most recently deleted items displayed at the top of the list.

If you are a member of a team and the Team Leader has not granted you permission to delete contacts, then the Recycle Bin Contacts tab will not be visible to you.

Restoring a deleted item

Click Restore beside the item. You are prompted to confirm, then it is returned to the list it came from originally (e.g. the Contacts List, the contact's Properties tab, the Active Business screen, or the Keep In Touch screen).

Note: A contact's properties, active business listings or contact-specific Keep In Touch events may be deleted independently (and restored separately in the Recycle Bin). However, if an entire contact record is deleted, any properties, active business listings or contact-specific Keep In Touch events do not display in the Recycle Bin and cannot be restored independently. If the contact is restored, all related contact information is restored at the same time.

Mass restoring contacts

If necessary, you can mass restore up to 100 contacts at a time. To restore more than one contact, either select the check box next to each contact you wish to restore, or use the Select All link at the top of the list. Then click Mass Restore.

Permanently deleting an item

To permanently delete an item, click Delete beside the item in the Recycle Bin. You are prompted to confirm, then it is deleted permanently.

The item cannot be restored. If you need it in the future; you will need to recreate the record.

Note: Deleted items in your Recycle Bin will automatically be permanently deleted six months after being moved to your Recycle Bin.