Welcome to the Help area. You can get help with IXACT Contact in a number of ways:
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Welcome to the Help area. You can get help with IXACT Contact in a number of ways:
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IXACT Contact provides you with up to 2,500 emails per month at no charge. The number of emails you currently have available is displayed at the top of the Create Mass Email screen.
Note: Auto-send (drip) emails created from activity plans are always provided at no charge and are not deducted from your available emails.
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A team’s total number of no-charge emails per month is calculated as the number of active team member accounts multiplied by 2,500; i.e. if there are four active members in your team (including the team leader), your team gets 10,000 no-charge emails. |
You may purchase more emails at any time by clicking the Purchase Emails link at the top right of the page. In the pop-up window, click the Purchase button next to the number of emails you wish to purchase. The more you choose to purchase, the lower the cost per email. Your purchased emails will never expire and can be used at any time. The credit card we have on file for you will be charged the total cost of the emails.
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Each individual team member is charged for their own email purchases. Any team member can purchase emails, and all no-charge and purchases emails are available to use by any member of the team. |
Note: If you try to send an email to more contacts than the number of emails you currently have available, the Purchase Emails popup will appear when you click Send. Upon purchasing enough emails you will immediately be able to send out your email.
