Setting Up Your iPhone

Backing up your iPhone

Prior to setting up wireless synchronization on your iPhone, we strongly recommend that you backup your iPhone to your computer. For instructions on backing up your iPhone with iTunes, click here.

Setting up your iPhone for wireless synchronization

Notes about iPhone wireless synchronization:

Contacts, appointments, and tasks entered on your iPhone prior to setting up wireless synchronization will NOT be synchronized to IXACT Contact. You can leave them on your iPhone, but they will never be added to IXACT Contact.
This means that in order to get your iPhone contact list into IXACT Contact, you should first synchronize your iPhone with Apple iCloud, Apple Contacts or Microsoft Outlook, export your contacts, and then import your contacts into IXACT Contact. Then, when setting up wireless synchronization, you should remove your existing contacts from your iPhone in order to avoid duplicates.

To set up your iPhone, please contact customer support at 1-866-265-6990.

Synching your iPhone with Microsoft Outlook or Mac Applications

While wirelessly synchronizing your iPhone with IXACT Contact, we can also set up synchronization between IXACT Contact and Microsoft Outlook or applicable Mac applications. However, you cannot synchronize your iPhone directly with Microsoft Outlook or applicable Mac applications.

What happens to my data if I remove synchronization from my device?

All synchronized contacts, appointments and tasks stored in IXACT Contact are removed from the device. If any contacts, appointments and tasks that existed on the device prior to setting up synchronization were kept on the device, they remain on the device after synchronization is removed.

Removing wireless synchronization

If you want to stop synchronizing your iPhone with IXACT Contact, please call our support department at 1-866-265-6990. We will assist you with removing synchronization and getting your IXACT Contact data back onto your iPhone. If you attempt to remove synchronization without contacting us, you may lose all of the IXACT Contact data on your iPhone.

Replacing your iPhone

If you are replacing your iPhone, please call our support department at 1-866-265-6990 and we will help you set up wireless synchronization on your new iPhone.