Wireless Synchronization

What does wireless synchronization do?

IXACT Contact’s wireless synchronization service allows you to easily synchronize your contact list, appointments and task list in IXACT Contact with existing applications on your iPhone, Android, BlackBerry 10 or Windows Phone, as well as Microsoft Outlook and applicable Mac applications. There is no new software to install or learn.

If you are a member of a team, the Team Leader must grant you permissions to wirelessly synch the team contact list.

Synchronization works in both directions -- this means that any changes you make in IXACT Contact are instantly reflected in the corresponding application on your wireless device or desktop, while changes made on your wireless device or desktop are automatically updated to IXACT Contact. Not only do you have access to your key IXACT Contact data at all times, but you can actually manage this data directly on your mobile device or desktop without having to learn any new software.

Note: Wireless synchronization does not include email. You will continue to use your existing email address(es) and send and receive email the same way you do today.

Wireless synchronization or Google Sync?

With IXACT Contact, you can either synchronize directly with your wireless device, or you can synchronize your Gmail contacts and your Google calendar.

If you already use Gmail and Google Calendar, we recommend setting up Google Sync. If you also synchronize your wireless device with Google, this will establish a 3-way sync between IXACT Contact, Google and your wireless device.

If you do not use Gmail or Google Calendar, then you can set up Wireless Synchronization in order to sync IXACT Contact with your wireless device.

For further guidance on whether you should set up Wireless Synchronization or Google Sync, please call customer support at 1-866-265-6990.

What devices are supported?

·       iPhone and iPad

·       Android phones and tablets

·       BlackBerry 10

·       Windows Phone

Note: To use wireless synchronization, you will require a wireless data plan. Please confirm with your wireless carrier that you have the appropriate plan.

Important notes about wireless synchronization:

·       Contacts, appointments, and tasks entered on your phone prior to setting up wireless synchronization will NOT be synchronized to IXACT Contact. You can leave them on your phone, but they will never be added to IXACT Contact.
This means that in order to get your contact list into IXACT Contact, you will first need to synchronize your phone with Gmail, Apple iCloud or Microsoft Outlook, export your contacts, and then import your contacts into IXACT Contact. Then, when setting up wireless synchronization, you should remove your existing contacts from your phone in order to avoid duplicate contact data.

·       While wirelessly synchronizing your wireless device with IXACT Contact, we can also set up synchronization between IXACT Contact and Microsoft Outlook or applicable Mac applications.

·       Sometimes not all phone types and numbers synchronize between your phone and IXACT Contact. There may be some phone types on your phone that do not synchronize to IXACT Contact. Also, if a contact in IXACT Contact has multiple phone numbers with the same phone type, only one of the phone numbers will synchronize to your phone.

IMPORTANT: When it is time to replace your current device with a new one, please be sure to call IXACT Contact Customer Support before doing so. We will take the necessary steps to ensure that all your IXACT Contact data is properly transferred to your new device, and that none of your valuable information is lost.

Getting set up

If you would like to set up Wireless Synchronization, please contact customer support at 1-866-265-6990.