Setting Up Your Android

Backing up your Android

Prior to setting up wireless synchronization on your Android, we strongly recommend that you backup your Android to your computer.

Setting up your Android for wireless synchronization

Notes about Android wireless synchronization:

  • Contacts, appointments, and tasks entered on your Android prior to setting up wireless synchronization will NOT be synchronized to IXACT Contact. You can leave them on your Android, but they will never be added to IXACT Contact.
    This means that in order to get your Android contact list into IXACT Contact, you should first synchronize your Android with Gmail, export your contacts, and then import your contacts into IXACT Contact. Then, when setting up wireless synchronization, you should remove your existing contacts from your Android.

  • For new contacts on your Android to be synchronized with IXACT Contact, they must be entered with a Contact source of Exchange.

  • For new calendar appointments on your Android to be synchronized with IXACT Contact, they must be added to the Exchange calendar.

To set up your Android, please contact customer support at 1-866-265-6990.

Synching your Android with Microsoft Outlook or Mac Applications

While wirelessly synchronizing your Android with IXACT Contact, we can also set up synchronization between IXACT Contact and Microsoft Outlook or applicable Mac applications. However, you cannot synchronize your Android directly with Microsoft Outlook or applicable Mac applications.

What happens to my data if I remove synchronization from my device?

All synchronized contacts, appointments and tasks stored in IXACT Contact are removed from the device. Any contacts, appointments and tasks on the device that do not synchronize with IXACT Contact will remain on the device after synchronization is removed.

Removing wireless synchronization

If you want to stop synchronizing your Android with IXACT Contact, please call our support department at 1-866-265-6990. We will assist you with removing synchronization and getting your IXACT Contact data back onto your Android. If you attempt to remove synchronization without contacting us, you may lose all of the IXACT Contact data on your Android.

Replacing your Android

If you are replacing your Android, please call our support department at 1-866-265-6990 and we will help you set up wireless synchronization on your new Android.