Setting Up Your BlackBerry 10

Backing up your BlackBerry 10

Prior to setting up wireless synchronization on your BlackBerry 10, we strongly recommend that you backup your BlackBerry to your computer. For instructions on backing up your BlackBerry, click here.

Setting up Your BlackBerry for wireless synchronization

Notes about BlackBerry 10 wireless synchronization:

Contacts, appointments, and tasks entered on your Blackberry 10 prior to setting up wireless synchronization will NOT be synchronized to IXACT Contact. You can leave them on your BlackBerry 10, but they will never be added to IXACT Contact.
This means that in order to get your BlackBerry 10 contact list into IXACT Contact, you should first synchronize your BlackBerry 10 with Microsoft Outlook, export your contacts, and then import your contacts into IXACT Contact. Then, when setting up wireless synchronization, you should remove your existing contacts from your BlackBerry 10 in order to avoid duplicates.

To set up your BlackBerry 10, please contact customer support at 1-866-265-6990.

Synching your BlackBerry 10 with Microsoft Outlook

While wirelessly synchronizing your BlackBerry 10 with IXACT Contact, we can also set up synchronization between IXACT Contact and Microsoft Outlook. However, you cannot synchronize your BlackBerry 10 directly with Microsoft Outlook.

What happens to my data if I remove synchronization from my device?

All synchronized contacts, appointments and tasks stored in IXACT Contact are removed from the device. Any contacts, appointments and tasks on the device that do not synchronize with IXACT Contact will remain on the device after synchronization is removed.

Removing wireless synchronization

If you want to stop synchronizing your BlackBerry 10 with IXACT Contact, please call our support department at 1-866-265-6990. We will assist you with removing synchronization and getting your IXACT Contact data back onto your BlackBerry 10. If you attempt to remove synchronization without contacting us, you may lose all of the IXACT Contact data on your BlackBerry 10.

Replacing your BlackBerry 10

If you are replacing your BlackBerry 10, please call our support department at 1-866-265-6990 and we will help you set up wireless synchronization on your new BlackBerry 10.