Google Sync

What does Google Sync do?

IXACT Contact’s Google Sync service allows you to easily synchronize your IXACT Contact contact list and calendar with your Gmail contacts and Google calendar.

If you are a member of a team, you can sync your calendar, but only the team leader can sync the team contact list.

Synchronization works in both directions – this means that any changes you make in IXACT Contact are automatically updated in Google, while changes made in your Google applications are automatically updated to IXACT Contact.

Note: Google Sync does not include email. You will continue to use your existing Gmail email account and send and receive email the same way you do today.

Note: Google Sync does not sync your IXACT Contact task list.

Wireless synchronization or Google Sync?

With IXACT Contact, you can either synchronize directly with your wireless device, or you can synchronize your Gmail contacts and your Google calendar.

If you already use Gmail and Google Calendar, we recommend setting up Google Sync. If you also synchronize your wireless device with Google, this will establish a 3-way sync between IXACT Contact, Google and your wireless device.

If you do not use Gmail or Google Calendar, then you can set up Wireless Synchronization in order to sync IXACT Contact with your wireless device.

For further guidance on whether you should set up Wireless Synchronization or Google Sync, please call customer support at 1-866-265-6990.

Important notes about Google Sync:

·       Google Sync supports up to three email addresses only per contact. If you have more than three email addresses entered for a contact in Google, the additional email addresses will be deleted.

·       Contact phone numbers in Google with a type of ‘Google Voice’, ‘Main’, or a custom type that does not match an IXACT phone type will not sync to IXACT Contact.

·       Addresses in Google with a type other than Home or Work will not sync to IXACT Contact.

·       If you have contacts in Google with more than one address with a type of Home or Work, only one will be synced to IXACT Contact.

·      In order to ensure that addresses entered in Google properly sync to the corresponding IXACT Contact individual address fields, please ensure that you always enter or update addresses in Google by clicking … to the right of the address.

·       Contact wedding anniversary dates entered in IXACT Contact without a year will appear in Google as 1900.

·       If you need to restore deleted contacts, you should always do so in IXACT Contact (see Using the Recycle Bin) and not in Google. This will ensure that all of your contact information is restored.

·       Upon initial sync, calendar appointments that are more than three months old are not synced.

Before setting up Google Sync, we strongly recommend that you backup your Google contacts and calendar. For step-by-step instructions on backing up your contacts, click here. For step-by-step instructions on backing up your calendar, click here.

To set up Google Sync:

1.   Click User Profile in the top navigation bar.

2.   Under the Synchronization Services section, click Set Up Google Sync.

3.   Make sure you have backed up your Google contacts and calendar, and click Yes to continue.

4.   Choose the Google account that you wish to sync with (and sign in to your Google account if required).

5.   Click Accept in order to grant IXACT Contact permission to access and manage your Google data.

6.   Indicate whether you want to sync your Google contacts, and whether you want new Google contacts to be automatically added to your IXACT Contact contact list. If you do not select the auto-accept option, new contacts synchronized from Google will initially appear in the Imported and Synchronized Contacts list in the Utilities area.

If you are a member of a team, only the team leader can sync the team contact list.

7.   Indicate whether you want to sync your Google calendar, and, if you have multiple Google calendars, select the calendar you want to sync.

8.   Click Save.

Once you have completed the setup, the Synchronization Services section of the User Profile page will update to display the Google account you are syncing with, and the last time the sync completed. Until the sync completes for the first time, the last time the sync completed will read "Sync Pending".

Note: New contacts added from Google during the initial sync are never automatically added to your contact list, even if you selected the auto-accept option. This allows you to account for any duplicate contacts that may exist in both Google and IXACT Contact when you first set up Google Sync. Any contacts that you reject in IXACT will be deleted from Google during the next sync. For instructions on processing these contacts, see Processing Imported or Synchronized Contacts.

Note: Depending on the number of contacts you have in Google, the initial sync may take some time to complete. To ensure that all your contacts synchronize properly, please do not process the synchronized contacts in the Utilities area Imported and Synchronized Contacts list until the initial sync has completed.

The sync will run automatically every two hours to keep your IXACT Contact and Google information in sync. However, you can click the Sync Now link at any time in order to immediately run the sync. The sync can take some time to complete depending on the number of changes you have made to your information in both IXACT Contact and Google.

Note: Upon syncing your contacts, if you have selected the auto-accept option, changes you have made to your contacts in Google may not be immediately reflected in the Contacts list in the left column. Click the Refresh Contact List link in order to ensure that this list is up-to-date.

You can click the Change Google Sync Settings link in order to change your settings.